Setting and executing customer experience (CX) goals is a huge part of any business strategy. However, many companies set themselves vaguely defined objectives and then struggle to track them. Whilst… Continue reading "How to work with your team to set up and execute CX goals"
Tag: User Experience
People are discovering your website. What if you could personally interview each of them? Now, more than ever, customers play a critical role in website optimization. And when we combine… Continue reading "Site surveys: Choosing the right questions for your audience [eBook]"