Introduction When managing an e-commerce business, it’s important to know how successful your efforts are across all business functions. That includes knowing how well the customer service team is doing.… Continue reading "10 Key KPIs for Evaluating Your E-commerce Customer Service Team"
Tag: Customer Service
Customer service is a “crucial battleground” now more than ever; but are you are losing or winning? The stakes have never been higher. When a customer has a lousy experience:… Continue reading "10 helpful tips for better customer chats"