Setting and executing customer experience (CX) goals is a huge part of any business strategy. However, many companies set themselves vaguely defined objectives and then struggle to track them. Whilst… Continue reading "How to work with your team to set up and execute CX goals"
Tag: business strategy
INTRODUCTION If your business sees an uptick (or downturn) in revenue annually during a particular time of the year, you experience seasonality. While some seasonal impact is trivial, other businesses… Continue reading "Seasonal marketing: Maximizing revenue, reducing risk and building for the long-term"
What is live chat? Live customer chat empowers businesses to deliver frontline customer service to website visitors on a one-to-one basis. It allows website visitors to get answers to their… Continue reading "No time to talk? 4 live chat solutions for growing businesses"