When you want a better understanding of how your visitors use your website, you may need to block your company’s IP address from being tracked by Lucky Orange. Professor Tux… Continue reading "Ask Professor Tux: Blocking your own IP address in Lucky Orange"
If you’re new to Lucky Orange chat or need a refresher, Professor Tux is in the house to look at auto invites. Here’s what they are, how to use them… Continue reading "Ask Professor Tux: All about chat auto invites"
You have unique customers coming to your BigCommerce website. Professor Tuxington will lead you through the steps to pass in custom user data for your BigCommerce Stencil and Blueprint themes.… Continue reading "Ask Professor Tux: Passing in custom user data in BigCommerce (Stencil & Blueprint themes)"
There’s something to be said about customizing Lucky Orange for your unique customers, needs and website. Learn how to pass in custom user data through your Shopify store with Professor… Continue reading "Ask Professor Tux: Passing in custom user data in Shopify"
With so many visitor recordings flowing, how do you sift through it all? Professor Tuxington gives you a personal tutorial to better understand how to filter your recordings. Lucky Orange… Continue reading "Ask Professor Tux: Filter recording 101"
Not every situation calls for canned responses, but Professor Tuxington is here to explain when you should – and should not – use canned response in your chat message. Canned… Continue reading "Ask Professor Tux: When should I use canned chat responses?"
Live chat is an incredibly awesome tool utilized by thousands upon thousands of websites, and chat operators know the secret to incredible chats – canned responses. Definition A canned response,… Continue reading "Ask Professor Tux: What are canned chat responses? "
If you use Optimizely or Google Optimize, pay attention! Professor Tuxington is in the house to guide you integrating Lucky Orange with these popular A/B testing suites. Definition A/B testing,… Continue reading "Ask Professor Tux: Using Lucky Orange with A/B test integrations"