Introduction When managing an e-commerce business, it’s important to know how successful your efforts are across all business functions. That includes knowing how well the customer service team is doing.… Continue reading "10 Key KPIs for Evaluating Your E-commerce Customer Service Team"
Author: John Allen
Did you know that e-commerce carts have an average 69.57% abandonment rate? That means around 7 out of every 10 people who get to your checkout page leave without making… Continue reading "6 Tips to optimizing your e-commerce checkout page for better customer experiences"