live chat

Want more sales this Black Friday and Cyber Monday? Use live chat

Is live chat the secret weapon to saving sales? By stopping customers before they abandon their carts, live chat can help people who come to your website. Learn how to use live chat to your advantage in this exclusive white paper.

There’s no way around it – your customers want to chat with you. They want to get their questions answered. In fact, 53% of customers will abandon their online purchases if they can’t find quick answers to their questions.

The last thing you want to do, especially during Black Friday and Cyber Monday (BFCM), is make it difficult for people to reach you with their questions.

You could provide just phone support…but customers hate waiting on hold.
You could provide just email support…but response times still too long.

When you have a substantial uptick in traffic, like you typically expect during BFCM, your customers want immediate responses.

The answer: Live chat

In this free guide, you’ll learn:

  • Best practices and the best chat etiquette
  • How to use live chat to save a sale
  • Advice for chat operators to enhance the customer service experience
  • Canned chat responses to get you started

Remember: BFCM is coming quickly. Getting live chat set up and your operators trained now will be key to your success in generating more revenue and saving sales that would have otherwise been lost.

Stay tuned for the next installment in our BFCM series – polls and surveys. You’ll find out how other businesses have used polls to grow their sales, including one Shopify store that used polls to help improve conversions by 450%!  

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