Ask Professor Tux: Blocking your own IP address in Lucky Orange

When you want a better understanding of how your visitors use your website, you may need to block your company’s IP address from being tracked by Lucky Orange. Professor Tux will show you how.

Professor TuxingtonWhether you’re a solopreneur or part of a large corporation, you want to analyze how your customers use your website to improve it, test updates and make effective changes. For most businesses, internal traffic represents a large portion of the website’s traffic.

If you don’t want to analyze how your employees use your website, how do you separate your customers’ interactions from your internal staff interactions?

Without separating the two, your data could be skewed and your analysis flawed.

To solve for internal traffic, you can exclude this traffic  by blocking your office’s IP address within Lucky Orange.

How to find your current IP address

We’ve made it easy for you to find your IP address. As you follow our two-step guide to blocking internal traffic and specific IP addresses, your IP address will automatically populate.

It will look something like this: 123.45.678.

Note: If you have multiple office locations or remote workers, you’ll need to ask someone at each location to find their IP address and share those with you.

Your two-step guide to blocking internal traffic
Blocking internal IP addresses can be helpful

  1. Within Lucky Orange, go to Settings » Blocked IP Addresses.
  2. Click on “Add IP Address.” As mentioned earlier, your current IP address will be populated for you. You can also copy/paste or type in a different IP address if necessary. When you’re done, click on the “Add IP Address” button to complete the process.

If you have multiple IP addresses to block, you’ll need to add them one at a time.

Note: By default, your current IP address is not blocked by Lucky Orange.

Helpful reminder

Now that your IP address has been blocked, keep in mind Lucky Orange will stop tracking your visits to your website.

As a result, if you visit your website in another window, you won’t be able to see your chat box, away form or polls.

For example, if you launch a poll before you block your internal traffic, you’ll be able to see the poll deploy when you go to visit your website. Your website view will look like what can external visitor to your site would see.

Once the IP address is blocked, you would not see the poll at all on your website. People on your website would see the poll, but internal traffic from that blocked IP address would not.

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