In the latest edition of “Inside Lucky Orange,” get to know our Director of Client Services, Bradley Friedman, who also happens to be one of the first few hires in the early days of Lucky Orange. Don’t miss this feature next month to see who is interviewed next!
Whether you’re a long-time customer of Lucky Orange, listened to a Wednesday webinar, or just chatted with our support team, you’ve probably seen Bradley Friedman’s name.
It’s no surprise that his schedule is packed – from juggling his time as a new dad to managing Lucky Orange’s client services team to traveling around the world for the latest conference, Bradley is b-u-s-y.
Now it’s time to get to know Bradley beyond his wealth of knowledge about Lucky Orange, websites, and customer service. I was able to catch up with him recently over lunch to put him in the hot seat for six questions in 60 seconds (or less):
Angi Bowman (AB): Between Shopify UNITE and HubSpot’s Partner Days in both Boston and Dublin, you’ve been busy traveling around the world! For any of your newest friends who don’t already know you, how would you describe your job as our Director of Client Services?
Bradley Friedman (BF): I oversee the onboarding, maintenance, and delighting process of potential and existing Lucky Orange customers while giving a voice to the customer and making sure they are supported quickly and efficiently.
AB: You were one of the first hires as the Lucky Orange office grew from just our co-founders. What do you think is the coolest thing about your job?
BF: It’s definitely the different people and companies I get an opportunity to work with. Our customers come from all over the world, from one-person companies to Fortune 500 corporations. Being able to deliver that “WOW!” moment to them is irreplaceable.
AB: You and your wife Taly welcomed your first child last December – an adorable son named Emmett. What is the best parenting advice you’ve received thus far?
BF: To remember that everyone will raise their kids differently, so you have find out what is best for your family and go with it!
AB: What is one important skill you think every person should learn?
BF: Patience. It’s not easy in today’s world, but if you can get yourself to slow down a bit and not become irritated, it will make your day much more enjoyable.
AB: Okay Bradley, I know there’s some crazy stories you would love to tell! What are some of the craziest things you’ve ever done?
BF: Let’s save those stories for next time we grab a drink and are sitting around a campfire. But if you can’t wait for then, deciding to pull off a fake proposal* to a girl I had just met days earlier in front of a 500-person crowd (her parents included) would have to top the PG rated list.
*For those of you wondering, we are now happily married.
AB: Last question! Looking back when you were growing up, who was your favorite teacher and how did she impact you?
BF: Mrs. Dover was both my Kindergarten and 3rd grade teacher. It’s not often that you get to have the same teacher twice. I remember her giving me the confidence to be myself and not worry about how others judge you. That’s an important lesson to learn early on and still sticks with me today.